TY  - BOOK
AU  - Aruho,Abdon Rutega
TI  - Customer service and relationship effectiveness in hotels in Uganda / 
U1  - 658.812 
PY  - 2004///
CY  - Kampala : 
PB  - Makerere University , 
KW  - Customer relations
KW  - Uganda
KW  - Customer services
KW  - Hotels
N1  -  Thesis (M.Sc. Mkt.) - Makerere University, 2004;  Includes bibliographical references ( p.58-61)
ER  -