TY  - BOOK
AU  - Nabukenya,Hamidah
TI  - Customer service and retention mechanisms : : a case study of Regen cy hotel - Bakuli Kampala / 
U1  - 658.812 
PY  - 2004///
CY  - Kampala, 
PB  - 
KW  - Regency Hotel-Bakuli
KW  - Customer services
KW  - Kampala District
KW  - Uganda
KW  -  Kampala
KW  - Kampala
N1  -  Dissertation (B.Tourism) - Makerere University, 2004;  Includes bibliographical references (p. 30-31)
ER  -