Customer service and retention mechanisms : a case study of Regen cy hotel - Bakuli Kampala - Nabukenya, Hamidah (Kampala, 2004)
Dissertation (B.Tourism) - Makerere University, 2004.
Includes bibliographical references (p. 30-31).
Keywords: Regency Hotel-Bakuli -- Customer services -- Kampala District; Customer services -- Uganda -- Kampala -- Kampala