TY  - BOOK
AU  - Kalanzi, Rukia.
TI  - A bi-directional customer query management system: the case of a n internet service 
U1  - 004.67 
PY  - 2013///
CY  - Kampala
KW  - Internet
N1  - Thesis (MSc. Software Engineering) - Makerere University, 2013; Includes bibliographical references (p. 82-5)
ER  -