Kalanzi, Rukia. <br/><br/>
A bi-directional customer query management system :  the case of a n internet service / 
Rikia Kalanzi. 
 - Kampala,  2013 
 - xvi, 85 p. :  ill. ;  30 cm. 
<br/><br/>Thesis (MSc. Software Engineering) - Makerere University, 2013 
<br/><br/>Includes bibliographical references (p. 82-5) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet
<br/><br/><label>Dewey Class. No.: </label>004.67