Collier, Rohan,  1945- <br/><br/>
Equality in managing service delivery / 
Rohan Collier. 
 - Buckingham ;  Philadelphia :  Open University Press,  1998. 
 - vii, 150 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [138]-142) and index. 
<br/><br/><label>ISBN: </label>0335197302 (hardcover) 0335197299 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Moral and ethical aspects--Great Britain.<br/>Discrimination--Great Britain.
<br/><br/><label>Dewey Class. No.: </label>658.812