TY - BOOK AU - Hetherington, Angela, TI - The use of counselling skills in the emergency services SN - 0335200613 U1 - 616.025 21 PY - 2001/// CY - Buckingham, Philadelphia PB - Open University Press KW - Emergency medical services KW - First aid in illness and injury KW - Counseling N1 - Includes bibliographical references (p. [118]-126) and index ER -