Asingire, John. ICT use perception, customer relationship management effectiveness a nd conative loyalty in classified hotels in Uganda / John Asingire. - Kampala, 2021. - xi, 46 p. ; 30 cm. Unpublished thesis (MHTM)- Makerere University, 2021 Includes bibliographical references. Subjects--Topical Terms: Hospitality industry --Customer services.--Uganda.----Hotel management --Customer services.--Uganda.---- Dewey Class. No.: 647.94068