TY - BOOK AU - Burnard,Philip TI - Effective communication skills for health professional/ SN - 0748733124 PY - 1997/// CY - Cheltenham, Uk.: PB - Stanley Thornes (Publishers) Ltd, KW - Communication KW - Health Occupations KW - Interpersonal relations KW - Professional Competence N1 - Includes bibliographical references (p. [244]-259) and index ER -