TY  - BOOK
AU  - Kato, Victoria N.
TI  - The effect of customer service on sales in passenger air transport: a case study of Uganda Airlines
U1  - 658.812 
PY  - 1999///
CY  - Kampala
PB  - Makerere University
KW  - Uganda Airlines
KW  - Air transport
KW  - Customer services
N1  - Thesis (MBA) - Makerere University, 1999; Includes bibliographical references (p.54-62)
ER  -