Kato, Victoria N. <br/><br/>
The effect of customer service on sales in passenger air transport:  a case study of Uganda Airlines/ 
Victoria N. Kato 
 - Kampala :  Makerere University/  1999 
 - xi, 70p.:  tabs.;  30 cm. 
<br/><br/>Thesis (MBA) - Makerere University, 1999 
<br/><br/>Includes bibliographical references (p.54-62) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Uganda Airlines<br/>Air transport--Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812