TY  - BOOK
AU  - Jyagenda,Rashid
TI  - Service quality, customer satisfaction and customer rentation : : a case of commercial banks in Uganda / 
U1  - 332.17   23
PY  - 2015///
CY  - Kampala, 
PB  - 
KW  - Banks and banking
KW  - Customer services
N1  -  Unpublished thesis (MSc. MARKETING)- Makerere University, 2015;  Includes bibliographical references
ER  -