TY  - BOOK
AU  -  Cron,Rodney L.
TI  -  Assuring customer satisfaction : :  a guide for business and industr y
U1  -  658.812 CRO 
PY  - 1974///
CY  -  New York : 
PB  -  Reinhold , 
KW  -  Customer relations
KW  -  Complaints (Retail trade)
N1  -  Includes bibliographical references
ER  -