TY - BOOK AU - Sitienei, Grace Chepkemei TI - Assessment of automated reference service: a case study of Moi U niversity Library service in Kenya U1 - U 025.52 SIT PY - 2001/// CY - Kampala PB - Makerere University KW - Moi University KW - Information services KW - Kenya KW - Reference services (Libraries) KW - Libraries KW - Automation N1 - Dissertation (BLIS) - Makerere University, 2001; Includes bibliographical references (p.45) ER -