TY  - BOOK
AU  - Morgan, Colin.
AU  - Murgatroyd, Stephen.
TI  - Total quality management in the public sector: an international perspective 
SN  - 0335191029
U1  - 350.0078 
PY  - 1994///
CY  - Buckingham
PB  - Open University Press
KW  - Total quality management in government
N1  - Includes bibliographical references
ER  -