Includes bibliographical references (p. 260-261) and index.

Why bother? : estimating the value of doing any -- Can we? : should we? : when to use employees and when to use third-party help -- What's the context? : become the perfect client before you call the consultant -- Who's our partner? : finding & selecting great consultants -- Big o r small? : the surprising value of independent consultants -- What coul d go wrong? : reducing risk -- What are our options? : value wizardry a nd sophisticated contract negotiation -- What's the deal? : fees and co ntracts for consultants -- How do i prep for success? : readying your c ompany before the project starts -- How do i run a great project? : der iving outstanding value from your consultant -- How do we lock in value ? : making change stick after the consultant leaves.