Includes bibliographical references and index.

Management in the human services : purposes, practice, and prospects in the 21st century / Rino J. Patti -- General themes in the evolution of human services administration / Michael Reisch -- Human services ad ministration and organizational theory / Yeheskel Hasenfeld -- The stru cture and financing of human services organizations / Leon Ginsberg and Margaret Gibelman -- What human service managers do and why they do it / David Menefee -- Organizational climate and culture and performance in the human services / Charles Glisson -- Leadership and performance i n human service organizations / Thomas Packard -- Managing for service outcomes : the critical role of information / John Poertner -- Developi ng information technology applications for performance-oriented managem ent in a global environment / Dick Schoech -- Motivating work performan ce in human services organizations / Diane Vinokur-Kaplan -- Social psy chological perspectives on workforce diversity and inclusion in nationa l and global contexts / Micháalle Mor Barak -- Managing human resources : administrative issues / Peter J. Pecora -- Supervision, development, and training for staff and volunteers / Karen M. Hopkins -- Managing f or diversity and empowerment in human services agencies / Alfreda P. Ig lehart -- Managing the planning process / Michael J. Austin and Jeffrey R. Solomon -- Program planning and management / Lawrence L. Martin -- Confronting fundraising challenges / Armand Lauffer -- Nonprofit boards : developing and managing a vital resource / Sheldon R. Gelman -- Mana ging financial resources / Mark Ezell -- Agency-environment relations : understanding external and natural environments / Hillel Schmid -- Bui lding community partnerships and networks / Catherine Foster Alter -- P olicy advocacy and lobbying in human services organizations / Jennifer E. Mosley -- Practitioners' views on the future of human services manag ement / Gary Bess -- Preparing managers for the human services : identi fying and overcoming barriers in social work management education / Ric hard Hoefer.