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Customer service quality and performance : a case study of the ho tel industry in Uganda / by Barbara Leonidas Kabanyoro.

By: Material type: TextTextPublication details: Kampala, 2010.Description: viii, 111 p. ; 30 cmSubject(s): DDC classification:
  • 338.4764794 22
Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010.
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Unpublished thesis (MBA) - Makerere University, 2010.

Includes bibliographical references (p. 83-98 ).

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