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Digital government : technology and public sector performance / Darrell M. West.

By: Material type: TextTextPublication details: Princeton : Princeton University Press, c2005.Description: xv, 234 p. ; 25 cmISBN:
  • 0691121826 (cl : alk. paper)
  • 9780691121826 (cl : alk. paper)
  • 9780691134079 (pbk)
Subject(s): DDC classification:
  • 352.3/8/0285 22
Contents:
Scope, causes, and consequences of electronic government -- Bureaucr atic, fiscal, and political contexts -- The content of American governm ent websites -- Explaining e-government performance -- The case of onli ne tax filing -- Public outreach and responsiveness -- Citizen use of e -government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.
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Includes bibliographical references (p. [201]-220) and index.

Scope, causes, and consequences of electronic government -- Bureaucr atic, fiscal, and political contexts -- The content of American governm ent websites -- Explaining e-government performance -- The case of onli ne tax filing -- Public outreach and responsiveness -- Citizen use of e -government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.

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