"Loose-Leaf Version."

Includes bibliographical references (pages 435-447) and index.

Preliminaries to human communication -- Culture and communication -- The self and perception -- Listening in human communication -- Verbal messages -- Nonverbal messages -- Interpersonal communication: conversa tion -- Interpersonal relationship -- Friends, lovers, and families -- Small group communication -- Members and leaders -- Human communication in the workplace -- Interpersonal, group, and workplace conflict -- Pu blic speaking topics, audiences, and research -- Supporting and organiz ing your speech -- Style and delivery in public speaking -- The informa tive speech -- The persuasive speech.