Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr ., Faye W. Gilbert.
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TextPublication details: Hoboken, N.J. : Wiley, c2003.Description: xix, 179 p. : ill. ; 24 cmISBN: - 0471271373
- 658.812 21
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Includes bibliographical references and indexes.
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