Includes bibliographical references (p. 295-306) and index.

Section 1: Introducing Conflict Coaching -- Conflict coaching: conf lict management strategies and skills for the individual -- The compreh ensive conflict coaching model -- Section 2: Conducting Conflict Coachi ng -- Stage one: discovering the story -- Stage two: the identity persp ective -- Stage two: the emotion perspective -- Stage two: the power pe rspective -- Stage three: crafting the "best" story -- Stage four: comm unication skills: confrontation, confirmation, and comprehension -- Sta ge four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict p rocesses -- The parallel process: learning assessment in conflict coach ing -- Section 3: Integrating Conflict Coaching Into Your Practice -- N eeds assessment and program evalutation for conflict coaching -- The fu ture of conflict coaching.