Includes bibliographical references and index.

Managing in today's libraries and information centers -- The evoluti on of management thought -- Change : the innovative process -- Planning information services and systems -- Strategic planning : thinking and doing -- Marketing information services -- Organizations and organizati onal culture -- Structuring the organization : specialization and coord ination -- The structure of organizations : today and in the future -- Staffing the library -- The human resources functions in the library -- Other issues in human resource management -- Motivation -- Leadership -- Ethics -- Communication -- Participative management and the use of t eams in libraries -- Measuring, evaluating, and coordinating organizati onal performance -- Fiscal responsibility and control -- Managers : the next generation.