An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam / by Nzutu Justus.
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TextPublication details: 2007.Description: x , 41 p. : ill. (some col.) ; 30 cmSubject(s): Dissertation note: Unpublished dissertation (B.A., Tourism) - Makerere University.
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Unpublished dissertation (B.A., Tourism) - Makerere University.
Includes bibliographical references (p. 35)
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