Includes index.

Step one: Intrapersonal communication -- Self-sabotage or self-fulfi llment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing u p "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonver bal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Kee p your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, he althy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational commu nication -- To group or not to group...that is the question -- Jill's d ay -- I versus we: the cultural paradox -- Co-opetition model of advanc ement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group me mbership and facilitation -- Step five: Public communication -- The com mon denominator -- Moving beyond the fear! -- Communication apprehensio n -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art o f impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, thre e -- Persuasive messages and you -- Step seven: Intercultural communica tion -- We can all get along! -- What makes us unique -- We are all pre judiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplac e -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultu ral bridge through cultural competency -- Epilogue: New beginnings.