Includes bibliographical references and indexes.

Introduction -- New risks, new crises, new dangers -- Organizations in world risk society / Ulrich Beck and Boris Holzer -- Crisis manageme nt and legitimacy: facing symbolic disorders / Romain Laufer -- Underst anding and managing crises in an "online world" / Sarah Kovoor-Misra an d Manavendra Misra -- New crises, new meaning -- Organizational sense-m aking during crisis / Karlene H. Roberts, Peter Madsen, Vinit Desai -- Crisis sensemaking and the public inquiry / Robert Gephart -- A cogniti ve approach to crisis management in organizations / Jean-Marie Jacques, Laurent Gatot, and Anne Wallemacq -- New crises, new barriers -- The p sychological effects of a crisis: deny denial?-grieve before a crisis o ccurs / Ian I. Mitroff -- A passion for imperfections: revisiting crisi s management / Christophe Roux-Dufort -- The eight characteristics of J apanese crisis-prone organizations / Toshihiko Hagiwara -- Voices from the terrace: from "mock bureaucracy" to learning from crisis within the UK's football industry / Dominic Elliott and Denis Smith -- New crises , new solutions -- A "total" responsibility management approach to cris is management and signal detection in organizations / Judith Clair and Sandra Waddock -- Crisis management simulations: flaws and remedies / B ertrand Robert and Christopher Lajtha -- Author index -- Subject index -- About the editors and contributors.