Includes bibliographical references (p. 253-272) and index.

Learn about the world of emotional intelligence: Emotions and reason ing at work; An emotional blueprint -- Understand your emotional skills : Read people: identifying emotions; Get in the mood: using emotions; P redict the emotional future: understanding emotions; Do it with feeling : managing emotions; Measuring emotional skills -- Develop your emotion al skills: Read people correctly: improving your ability to identify em otions; Get in the right mood: improving your ability to use emotions; Predict the emotional future accurately: improving your ability to unde rstand emotions; Do it with smart feelings: improving your ability to m anage emotions -- Apply your emotional skills: Managing you: applying y our emotional intelligence with others; Building the emotionally intell igent manager -- Appendix 1: Assessing your emotional style -- Appendix 2: Emotional blueprint -- Appendix 3: Further reading and updates.