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Effective communication, perceived service quality, customer satisfa ction and institutional reputation : a case of Makerere University / Ronald Lumbuye

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Material type: Text

TextPublication details: Kampala, 2006Description: vii, 78 p. : ill. ; 30 cmSubject(s):

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Dissertation note: Thesis (M.Sc., Markt.) - Makerere University, 2006

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Thesis (M.Sc., Markt.) - Makerere University, 2006

Includes bibliographical references (p.54-56)

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