Includes bibliographical references (p. 289-294) and index.

An unacceptable reality -- Approaching a complex and persistent prob lem -- The importance of "listening" -- A menu of pro-poor policies -- Brazil, filling the cracks in universal coverage -- Cambodia: contracti ng with nongovernmental organizations to serve the poor -- Cambodia: he alth equity fund for the poor -- Chile: integrated services program for the poor -- Colombia: expanding health insurance for the poor -- India : community-based health care services -- Indonesia: health cards for t he poor -- Kenya: expanding immunization reach through campaigns -- The Kyrgyz Republic: health financing reform and the poor -- Mexico: payin g the poor to use health services -- Mexico: providing subsidized healt h insurance to the poor -- Nepal: participatory planning -- Rwanda: com munity-based health insurance -- Tanzania: social marketing for malaria prevention -- Vigilance.