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Service quality, customer satisfaction and customer loyality in hote ls in Kampala /

Atwiine, Brenda.

Service quality, customer satisfaction and customer loyality in hote ls in Kampala / Brenda Atwiine. - Kampala, 2019. - xii, 74 p.: ill. ; 30 cm.

Unpublished theses (MSc. Marketing)- Makerere University, 2019.

Includes bibliographical references (p.60-68).

Subjects--Topical Terms:
Hospitality industry-- Customer services-- Uganda
Customer loyalty-- Uganda.

Dewey Class. No.: 658.812

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Service quality, customer satisfaction and customer loyality in hote ls in Kampala /