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Service management strategies that work : guidance for executive s /

Case, Gary

Service management strategies that work : guidance for executive s / Gary Case ... [et al.]. - ed - Zaltbommel, NL : Van Haren Publishing, 2007 - p. : cm.

Includes bibliographical references.

ISBN: 9789087530488

Subjects--Topical Terms:
Strategic planning

Dewey Class. No.: 658.4012

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Service management strategies that work : guidance for executive s /