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Technology based-service quality and customer satisfaction in the ba nking sector in Uganda : a case of Pride microfinance Limited (MDI) /

Osinde, Cyrus.

Technology based-service quality and customer satisfaction in the ba nking sector in Uganda : a case of Pride microfinance Limited (MDI) / Cyrus Osinde. - Kampala, 2019 - xii, 79 p. : ill ; 30 cm.

Unpublished thesis (MBA)- Makerere University, 2019

Includes bibliographical references (P. 57-79)

Subjects--Topical Terms:
Banks and banking-- Computer programs-- Uganda.
Banks and banking-- Customer services.

Dewey Class. No.: 332.17

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Technology based-service quality and customer satisfaction in the ba nking sector in Uganda : a case of Pride microfinance Limited (MDI) /