The effect of quality assurance on customer care in telecommunicatio n companies in Uganda: a case study of MTN /
Kanyika, Lillian Musisi.
The effect of quality assurance on customer care in telecommunicatio n companies in Uganda: a case study of MTN / by Lillian Musisi Ka nyika. - Kampala, 2015. - xi, 76 p. : ill. ; 30 cm.
Unpublished thesis(PhD)- Makerere University, 2015.
Includes bibliographical references (p.60-66).
Telecommunication-- Quality control-- Standards--Uganda.
384.041
The effect of quality assurance on customer care in telecommunicatio n companies in Uganda: a case study of MTN / by Lillian Musisi Ka nyika. - Kampala, 2015. - xi, 76 p. : ill. ; 30 cm.
Unpublished thesis(PhD)- Makerere University, 2015.
Includes bibliographical references (p.60-66).
Telecommunication-- Quality control-- Standards--Uganda.
384.041