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Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank /

Okumu, Philip Oundo K.N.

Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank / by Philip Oundo K.N. Okumu. - Kampala, 2010. - x, 72 p. ; 30 cm.

Unpublished thesis (MBA) - Makerere University, 2010.

Includes bibliographical references (p. 48-51).

Subjects--Topical Terms:
Organizational behavior.
Organizational commitment.
Job stress.
Customer services.

Dewey Class. No.: 658.312

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Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank /