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The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport /

Nankya, Mary Immaculate.

The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport / Immaculate Mary Nankya. - 2007. - x, 49 p. : ill. ; 30 cm.

Dissertation (B.A. Tourism) - Makerere University, 2007.

Includes bibliographical references (p.44-45)

Subjects--Corporate Names:
Entebbe International Airport-- Customer services-- Uganda.

Subjects--Topical Terms:
Tourism-- Uganda-- Entebbe International Airport.

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The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport /