An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam /
Nzutu, Justus.
An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam / by Nzutu Justus. - 2007. - x , 41 p. : ill. (some col.) ; 30 cm.
Unpublished dissertation (B.A., Tourism) - Makerere University.
Includes bibliographical references (p. 35)
Hospitality industry-- Customer services.
Hotels-- Customer services.
Kilimanjaro Kempinski Hotel-- Tanzania-- Dar es salaam.
An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam / by Nzutu Justus. - 2007. - x , 41 p. : ill. (some col.) ; 30 cm.
Unpublished dissertation (B.A., Tourism) - Makerere University.
Includes bibliographical references (p. 35)
Hospitality industry-- Customer services.
Hotels-- Customer services.
Kilimanjaro Kempinski Hotel-- Tanzania-- Dar es salaam.