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A bi-directional customer query management system : the case of a n internet service /

Kalanzi, Rukia.

A bi-directional customer query management system : the case of a n internet service / Rikia Kalanzi. - Kampala, 2013 - xvi, 85 p. : ill. ; 30 cm.

Thesis (MSc. Software Engineering) - Makerere University, 2013

Includes bibliographical references (p. 82-5)

Subjects--Topical Terms:
Internet

Dewey Class. No.: 004.67

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A bi-directional customer query management system : the case of a n internet service /