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Service qaulity, customer satisfaction and customer loyalty in Kampa la city restaurants /

Kiconco, Michelle.

Service qaulity, customer satisfaction and customer loyalty in Kampa la city restaurants / Michelle Kiconco. - Kampala, 2014 - x, 52p. ; 30cm.

Unpublished thesis (MBA)- Makerere University, 2014

Includes bibliographical references.

Subjects--Topical Terms:
Customer services--Uganda.
Consumer satisfaction--Uganda.

Dewey Class. No.: 658.812

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Service qaulity, customer satisfaction and customer loyalty in Kampa la city restaurants /