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Assuring customer satisfaction : a guide for business and industr y

Cron, Rodney L.

Assuring customer satisfaction : a guide for business and industr y - New York : Reinhold , 1974. - xii, 364 p. ; 24 cm.

Includes bibliographical references.

Subjects--Topical Terms:
Customer relations.
Complaints (Retail trade).

Dewey Class. No.: 658.812 CRO

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Assuring customer satisfaction : a guide for business and industr y