Services marketing : integrating customer focus across the firm / Valerie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler.

By:

Zeithaml, Valerie A

Contributor(s):

Material type: Text

TextPublication details: New York : McGraw-Hill, 2018Edition: 7th edDescription: xxviii, 514 p. ; 25 cmISBN:

9781260083521 (pbk.)

Subject(s):

DDC classification:

658.8 23

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Holdings
Item type	Current library	Call number	Status	Barcode
Books - Open Access	Jinja Campus	658.8 ZEI (Browse shelf(Opens below))	Available	001254266

Includes bibliographical references and index.

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15 Report of the Trade and Development Board on its third executive ses sion, held at the Palais des Nations, Geneva, on 27 April 1993.
by United Nations Conference on Trade and Development. Trade and Development Board.
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17 Generalised system of preferences :
18 Review of the work programme of the Standing Committee with special emphasis on the preparations for UNCTAD IX .
19 Report of the Trade and Development Board on its third executive ses sion, held at the Palais des Nations, Geneva, on 27 April 1993.
by United Nations Conference on Trade and Development. Trade and Development Board.
20 Review of the implementation of the work programme of the standing committee on poverty alleviation, and proposed future orientation of the work of the committee.

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Services marketing : integrating customer focus across the firm / Valerie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler.